PrimeMock Student Support Central

How can we help you today?

Have a question about a mock test, Pass Pro subscription, payment status, or Prime Coaching classes? Raise a ticket and get resolved directly by our team.

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Tracked ticket ID with direct admin & subject teacher messaging.

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Helpdesk Hours

9:00 AM – 9:00 PM IST

7 Days a Week during SSC, Banking & Railway exam periods.

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Frequently Asked Questions

Find quick solutions to common queries about test access, translations, and passes.

Usually, Pass Pro activates instantly. If you experience a delay, please refresh your browser or log out and log back in. If it still shows locked, raise a 'Pass & Billing' ticket with your payment transaction ID or mobile number, and our team will synchronize it immediately.